Medical Spa Policies

We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments.

We welcome you to The Elizabeth Roche MD MedSpa and wish you a wonderful experience.

Appointments

To make an appointment; please contact us directly by calling 201-505-1020. Upon scheduling your appointment, patients will be asked to use a credit card to guarantee the appointment. You will not be charged a fee for your appointment. A $50 fee will Only be applied to your credit card should you cancel within less then 24 hours or fail to show up for your appointment.

We also recommend that you schedule future appointments in advance to ensure your preferred time is available as nights and Saturdays are the most requested times.

All booked appointments will be confirmed by our staff via a telephone call reminder a day or two before your appointment.

Scheduling an appointment is your acceptance of these policies.

When should I arrive?

Please arrive 20 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical spa, we require new patients to fill out a brief medical history information and consent form.

If you are scheduled for dermal fillers, laser treatments or special peels we recommend you arriving 20 minutes prior to your appointment time so that we can properly prepare you skin for the treatment.

Is there anything I should do prior to my appointment?

We ask that Laser Hair Removal patients come shaved before a treatment. It is recommended to shave the day before your appointment.

We also suggest that all patients receiving any of our facial treatments and a VISIA® Diagnostic Analysis consultation to arrive without make up if possible.

What if I am late for my appointment?

Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. With some treatments, it may be necessary to reschedule your appointment.

What is the cancellation policy?

Your appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance. All services cancelled with less than 24 hours notice will be charged the $50 deposit fee.

No-show Patients who do not turn up for their treatment appointed time are also charged the $50 deposit fee. A major credit card will be needed to secure appointments. Gift cards are not valid as form of payment for no-show fees. This courtesy enables us to maintain a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy.

Payments

We accept MasterCard, Visa, Care Credit, cash, and Checks (with ID).

Financing options are available. We accept Care Credit. To fill out an application go to www.carecredit.com

Gift Cards

What a special way to show how much you care, or a wonderful way to show your appreciation. Giving a gift card is simple and since you choose the denomination, they are right for any budget.

Gift cards are non-refundable.

General Policies

A credit card number is required to secure all appointments.

All prices, policies and services are subject to change without notice.

All times stated are approximate.

Scheduling an appointment is your acceptance of these policies.

All sales are final.

Fractional CO2

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Specials & Events
Please call for our current promotions: 201-505-1020
In-Office Consultations

Meet with a skin care professional for an in depth analysis of your skin. Schedule your consultation now. $25 of your $50 consultation fee will be applied to your first treatment.