We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments.
We welcome you to The Elizabeth Roche MD MedSpa and wish you a wonderful experience.
Appointments
To make an appointment, please contact us directly by calling 201-505-1020. Upon scheduling your appointment, you will be asked to use a credit card to guarantee the appointment. A $50 deposit is required to hold the appointment which will be applied to the services rendered; consultation or treatment. If you need to cancel or reschedule your appointment, please do so 48 hours before the scheduled time. Should you fail to cancel your appointment 48 hours in advance or you do not show up for your appointment, you will forfeit your deposit.
All scheduled appointments will be confirmed two days in advance by telephone, text or email.
We also recommend that you schedule future appointments in advance to ensure your preferred time is available as evening and Saturday appointments fill up quickly.
Scheduling an appointment with us is your acceptance of these policies.
What is the Cancellation Policy?
Your appointment is reserved exclusively for you. Should you need to reschedule or cancel your appointment, please notify us 48 hours in advance. All services cancelled with less than 48 hours notice will be charged $50.
Patients who do not show up for their appointment will be charged $50. A major credit card is needed to secure your appointment. By scheduling your appointment, you are agreeing to our cancellation policy.
When should I arrive?
Please arrive 20 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical office, we require new patients to fill out a brief medical history information and consent form.
If you are scheduled for dermal fillers, laser treatments or special peels we recommend you arriving 20 minutes prior to your appointment time so that we can properly prepare you skin for the treatment.
Is there anything I should do prior to my appointment?
We ask that Laser Hair Removal patients come shaved before a treatment. It is recommended to shave the day before your appointment.
Please arrive with a clean face, without makeup.
What if I am late for my appointment?
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. With some treatments, it may be necessary to reschedule your appointment.
What is the cancellation policy?
Your appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 48 hours in advance. All services cancelled with less than 48 hours notice will be charged a $50 fee.
Patients who do not show up for their appointment will be charged a $50 fee. A major credit card will be needed to secure appointments. Gift cards are not valid as form of payment for no-show fees. By scheduling an appointment, you are agreeing to our cancellation policy.
Payments
We accept MasterCard, Visa, American Express, Debit Card, cash, checks (with ID), and Care Credit.
Financing options are available. We accept Care Credit. To fill out an application go to www.carecredit.com
Gift Certificates
Gift Certificates are available in any denomination. Gift certificates are non-refundable.
General Policies
A credit card number is required to secure all appointments.
All prices, policies and services are subject to change without notice.
All times stated are approximate.
All sales are final.
Scheduling an appointment is your acceptance of these policies.